Amplex Internet Installation and Service Call Guidelines   
          
Effective March 21st, 2020 until further notice.


Amplex Internet is currently still able to install new customers and perform service calls during the COVID-19 crisis under the following conditions:


Under no circumstances will an Amplex technician enter your home or business.  At all times, the technician will maintain a distance of greater than 6 feet separation from any person.  Please keep all family members and pets away from the technician at all times.  Should any technician feel uncomfortable with the situation, they will leave at their discretion.  This guideline is a priority and in place to protect you and our employees.

Installation Procedure:

1.)  Amplex technician will install a reliable temporary connection for you.  We will come back a 2nd time to complete a permanent setup, once the          COVID-19 crisis has passed.
    a.)  Customer will be charged the standard installation fee only once, at the time of the initial installation.
    b.)  The wireless router may not be able to be placed in an optimal location, until the  technician is able to return and finalize the installation.
    c.)  Amplex technicians will not enter home or business.  We will pass an Ethernet or fiber cable through the window or other suitable entry point,           along with the power  adapter and any other necessary equipment.  We will not be able to drill holes at this time for cabling. 
    d.)  Technician will be able cover or block any openings with available tape, or you may seal the opening on your own.
       
            Note:  Customer will be responsible for service call charge should we need to come back due to a crushed cable.  Amplex is not responsible                        for residue or damage caused by sealing tape.  It is the customer’s responsibility to  weather proof any openings to their                                               own satisfaction, as Amplex will not be liable for damages due to openings.
    e.)  Technicians can instruct you on how to plug in the equipment via communication through doorway or phone if needed.
    f.)   If signing up for our Managed Router Service, the technician will leave a pre-configured router at a drop-off point such as the front porch.                    Managed or pre-configured routers can also be mailed to the customer’s home and technical support will be available via phone or email.
    g.)  Technicians will make sure that you have a reliable service, passing traffic, before he leaves the premises.

2.)  Amplex customer service reps will email you an agreement to sign and return.  This email will be sent when the installation is scheduled.  All              terms and conditions  are in this agreement, so please read, sign, and return upon receipt.  Some highlights of the agreement are:
  
     a.)  12 month term length, month to month thereafter
 
     b.)  Early termination is $200 or pro-rated for amount due within initial 12 months
     c.)  You can upgrade or downgrade your service at any time.

     d.)  Phone, TV, and Managed Router Service are month to month.

3.)  We will need to obtain the following before finalizing the installation appointment:
    a.)  Complete new customer information, including complete address, phone number, email address, security PIN number, and authorized users           for account changes.
    b.)  Credit or Debit card placed on file to cover the cost of installation and first month’s  service charges.  Your future billing date is the date of                   installation for each month.
    c.)  If ordering Managed Router Service - desired Network Name and Password
    d.)  New phone service - if porting an existing number, we will need a Letter of Agency form to be filled out and emailed back to us, before the                 porting process can begin.


For questions or concerns, please call our office or feel free to email our support team.

Office:  419-837-5015
            Email:  [email protected]