Contact Info

We value our customers and your Internet experience is very important to us. We are available 24 hours a day 7 days a week to handle any concern you have. Our phone numbers and e-mail address are listed below.  

To quickly connect to the appropriate department:
    1 = Tech Support
    2 = Billing Department
    3 = Sales
    4 = Update existing appointment
    5 = Business Department

Hate automated phone systems and just want to speak to someone? We know how you feel! If you want to skip the menu and reach someone right away just press 0.

If you want to e-mail us, we’re always available.  is our preferred address for support requests, as messages sent to support reach everyone on our support team – so you are not waiting for an individual who may be out of town or on vacation to respond.

Mailing Address

    22690 Pemberville Rd, Luckey, OH 43443

Public Office Hours

    Mon-Fri 7:00 a.m. – 10:00 p.m.
    Sat-Sun  7:00 a.m. - 5:00 p.m.
    Note:  Office is closed on Sunday.  Phone support only.
    *Please call office if need support after hours*


    419-837-5015 (Millbury)
    419-833-3635 (Luckey)
    419-720-3635 (Toledo)
    888-419-3635 (Toll Free)
    567-249-0087 (Fax) 

Email Contacts

    General Support and Technical Questions:

    Sales and Marketing Inquiries:

    Business Services Team:

    Billing Issues and Questions:

    Customer Service:

    Installation Procedures: