Amplex Careers

Current Job Postings:   Updated March 30th, 2020

 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Customer Service Representative (CSR)

Provide support for Amplex customers and installers over the phone and in person.

Reports To: Call Center Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES
Take technical support calls from customers and provide customers with satisfactory resolutions
Take technical calls from installers and provide installers with information and facts to support their work in the field
Working knowledge of Billmax, OTRS, Calendar, NAGIOs
Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex
The ability to work flexible hours and required to work as part of an On-call rotation

EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience  Preferred Associates Degree in Information Systems Technology or similar.

LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual.  Ability to write routine reports/tickets and correspondence.  Ability to speak clearly and effectively on the phone and in person with customers and installation techs.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts/percentages.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS
The job requires sitting at a desk for over 75% of an eight hour day.  The job requires close vision in order to view a monitor and the ability to type.  Normal in office lifting, pushing and pulling.

WORK ENVIRONMENT
The work environment is indoors within a personal office cubical. 

Interested?  Send cover letter and resume to [email protected] 

--------------------------------------------------------------------------------------------------------------

Tower Technician/ Tower Climber

Reports to: Tower Foreman
Classification: Full-Time, Hourly, Non-exempt

JOB DESCRIPTION
 
This position will be responsible for the installation and service of all tower equipment, related to the infrastructure of Amplex Internet.  Must be well organized, reliable, and be able to multi-task effectively. Must have a practical mind to solve problems quickly. Must not be afraid of heights.

ESSENTIAL DUTIES
Install, Maintain, and Upgrade Access Points(Aps), Back Hauls(BHs), Cabling, Cabinets, mounting hardware at heights.
Climb and mount equipment to towers, water towers, grain elevators as needed.
Assist tower foreman with all aspects of tower upgrades, installs, and maintenance.
Serve as part of the on-call rotation for tower emergency or maintenance during off hours.
Ability to problem solve issues or alerts with tower equipment.
Properly maintain company vehicles, tools, and equipment.
Follow all company safety procedures and wear personal protective equipment as required.
Assist with special projects or assignment as needed
Other duties as necessary.

JOB REQUIREMENTS
High school diploma or equivalent. 
1-3 months related experience and/ or training.
High degree of attention to details and accuracy.
Must be able to work independently but also be a team player.
Solid judgment along with decision making skills
CPR/FA certified or ability to be certified.
Appropriate certifications as related to tower climber position or ability to be certified.


PREFERRED EXPERIENCE
Must be able to multi-task and meet necessary deadlines consistently.
Understand spreadsheets, charts, and technical manuals.
Reliable and dependable.
Supervisory Responsibility
 This position has no supervisory responsibilities.

Work Environment
While performing the duties of this job, the employee is expected to work outdoors year round in all kinds of weather except when there are safety concerns. (ice, lightening, etc)

Physical requirements
Must be physically fit and in overall good health.  Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 400’ tower.  Ability to crawl, stoop, kneel, and drive a truck.

The above is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy.  (Driver’s License)
Must pass pre-employment drug screening.

Interested?  Send cover letter and resume to [email protected] 

--------------------------------------------------------------------------------------------------------------

Amplex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex’s employees to perform their job duties may result in discipline up to and including discharge.