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Amplex Careers

Amplex is looking for new team members to bring Internet services to communities throughout Northwest Ohio.
We offer a complete benefits package that includes:
 - Health, Vision, & Dental insurance
 - Paid Holidays
 - Paid Time Off
 - 401K with Employer Matching
 - Bonus Program


          Current Job Postings:  Updated January 18th , 2023
          Multiple postings listed.
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          Job Title: Field Service Technician
          Department: Installation
          Reports To: FST Supervisor

          GENERAL PURPOSE OF JOB
          Provide installation and service of all services provided by Amplex Electric

          ESSENTIAL DUTIES AND RESPONSIBILITIES
          Install and service internet, VOIP, and any services provided by Amplex Electric

          - Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
          - Assist customers in configuring computer and/or router for internet service.
          - Properly maintain company vehicles, tools, and equipment.
          - Collect and submit accurate documents and money collected.
          - Present a positive professional image to customers at all times.
          - Provide technical knowledge, expertise, and training to other installers as required.
          - Follow all company safety procedures and wear personal protective equipment as required.

          EDUCATION AND/OR EXPERIENCE
          High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

          LANGUAGE
          - Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence.  - - Ability to speak effectively in person with customers.

          MATHEMATICAL SKILLS
          - Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.

          REASONING ABILITY
          - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions     finished in written, oral, diagram or schedule form.
          - Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form     and deal with several abstract and concrete variables.

          PHYSICAL DEMANDS
          Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.

          WORK ENVIRONMENT
          The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.

          Interested?  Email cover letter and resume to:  jobs@amplex.net

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          Customer Service Representative (CSR)

          Provide support for Amplex customers and installers over the phone and in person.
          Reports To: Call Center Manager
          Shift:  Monday - Thursday 10:00am to 8:00pm

          ESSENTIAL DUTIES AND RESPONSIBILITIES
          - Take technical support calls from customers and provide customers with satisfactory resolutions

          - Take technical calls from installers and provide installers with information and facts to support their work in the field
          - Working knowledge of Billmax, OTRS, Calendar, NAGIOs, ODOO
          - Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex
          - The ability to work flexible hours including evenings and weekends.

          EDUCATION AND/OR EXPERIENCE
          High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Preferred Associates Degree in Information Systems Technology or similar.

          LANGUAGE
          Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports/tickets and correspondence. Ability to speak clearly and effectively on the phone and in person with customers and installation techs.

          MATHEMATICAL SKILLS
          Ability to calculate figures and amounts such as discounts/percentages. Ability to apply concepts of basic algebra and geometry.

          REASONING ABILITY
          Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

          PHYSICAL DEMANDS
          The job requires sitting at a desk for over 75% of an eight hour day. The job requires close vision in order to view a monitor and the ability to type.  Normal in office lifting, pushing and pulling.

          WORK ENVIRONMENT
          The work environment is indoors within a personal office cubical.

          Interested?  Email cover letter and resume to:  jobs@amplex.net


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          Technician Assistant

           

           

          Performs a variety of general labor tasks.   

          Reports To:  OSP Construction Manager

          Full Time Position (Hourly)

           

           

          ESSENTIAL DUTIES AND RESPONSIBILITIES

          ·       Perform necessary labor tasks needed to expedite construction and other projects.

          ·       Duties may include but not limited to cleaning and preparing job site, loading and delivering materials, using a variety of hand and power tools safely, and perform traffic control duties such as setting up signs, cones and flagging vehicles as necessary.

          ·       Properly maintain company tools, vehicles, and equipment.

          ·       Follow all company safety procedures and wear personal protective equipment as required.

          ·       Ability to follow directions and complete assigned tasks effectively and efficiently.

          ·       Capability to work independent or as a team as needed.

          ·       Present a positive professional image while in the field.

          ·       Other duties as assigned.

           

          WORK ENVIRONMENT

          The work environment is outdoors in extreme high and low temperatures and all forms of precipitation. Ability to lift and carry items up to 50lbs.  Ability to crawl, stoop, kneel, and drive a truck. 

           

           

          ADDITIONAL COMPENTENCIES

          Physical strength, hand eye coordination, and endurance.  Ability to understand and communicate information is essential. Must be able to read and complete simple math.

           

          Interested?  Email cover letter and resume to:  jobs@amplex.net

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          Tower Technician/ Tower Climber

           

          Reports to: Tower ForemanClassification: Full-Time, Hourly, Non-exempt

          JOB DESCRIPTION 

          This position will be responsible for the installation and service of all tower equipment, related to the infrastructure of Amplex Internet.  Must be well organized, reliable, and be able to multi-task effectively. Must have a practical mind to solve problems quickly. Must not be afraid of heights.

           

          ESSENTIAL DUTIES

          1.     Install, Maintain, and Upgrade Access Points(Aps), Back Hauls(BHs), Cabling, Cabinets, mounting hardware at heights.

          2.     Climb and mount equipment to towers, water towers, grain elevators as needed.

          3.     Assist tower foreman with all aspects of tower upgrades, installs, and maintenance.

          4.     Serve as part of the on-call rotation for tower emergency or maintenance during off hours.

          5.     Ability to problem solve issues or alerts with tower equipment.

          6.     Properly maintain company vehicles, tools, and equipment.

          7.     Follow all company safety procedures and wear personal protective equipment as required.

          8.     Assist with special projects or assignment as needed

          9.     Other duties as necessary.

           

          JOB REQUIREMENTS

          1.     High school diploma or equivalent. 

          2.     1-3 months related experience and/ or training.

          3.     High degree of attention to details and accuracy.

          4.     Must be able to work independently but also be a team player.

          5.     Solid judgment along with decision making skills

          6.     CPR/FA certified or ability to be certified.

          7.     Appropriate certifications as related to tower climber position or ability to be certified. 

           

          PREFERRED EXPERIENCE

          1.     Must be able to multi-task and meet necessary deadlines consistently.

          2.     Understand spreadsheets, charts, and technical manuals.

          3.     Reliable and dependable.

          Supervisory Responsibility

           This position has no supervisory responsibilities. 

          Work Environment

          While performing the duties of this job, the employee is expected to work outdoors year round in all kinds of weather except when there are safety concerns. (ice, lightening, etc) 

          Physical requirements

          Must be physically fit and in overall good health.  Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 400’ tower.  Ability to crawl, stoop, kneel, and drive a                truck.

           

          The above is intended to describe the general content of and the requirements for the performance of this position.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

          Must pass background check with no undisclosed issues.

          Must be insurable under Company insurance policy.  (Driver’s License)

          Must pass pre-employment drug screening.



          Interested?  Email cover letter and resume to:  jobs@amplex.net

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          Amplex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
          Amplex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex’s employees to perform their job duties may result in discipline up to and including discharge.