Amplex Careers
Amplex is growing local internet service provider looking for motivated career orientated individuals.
Current Job Postings:
Sales Representative
Who we are…
Amplex is an Internet Service Provider (ISP) located in Luckey, OH. We service over 7500 customers covering hundreds of square miles in NW Ohio with fixed position wireless and fiber Internet access. In addition to Internet access Amplex provides both residential and business phone systems, managed router and networking services, Wi-Fi public access systems, and co-location/web hosting. We are a business that excels at providing services with more value, better support, and higher service quality than our competition.
What you will be doing...
Generating sales helps our business grow and you will help us achieve continued growth by providing an exceptional customer experience during the sales process. Driven by monthly and yearly goals you will pursue, you will contact, and close new sales. Our existing customers are as important to our future as our new customers. Growing and maintaining the relationships with our client base will ensure we are delivering on our customers’ ever-changing needs.
While you will spend some time in the office, many of your days will be traveling to visit prospective customers. Whether it’s on site, over the phone, or via e-mail you will be using your knowledge of Amplex’s services to help customers select from our suite of wireless, fiber, VoIP, and managed network services. Your talent for listening to customers’ needs and making appropriate recommendations will drive your success.
Day to Day:
- Promoting our products and services
- Communicating the value of our offerings
- Establishing commitments from new customers
- Growing existing client revenue base
- Developing your sales channel and documenting leads
What we are looking for...
You are a trend-setter and others look to you for advice on the latest technology. Working in a dynamic environment with challenging sales goals will motivate you to do your best. Multi-tasking is the norm for you, but you still stay on top of everything. You are persistent and know that with effort you will win. You make connections with all types of people and build rapport easily over the phone. People trust you and come to you for advice.
You’ll need to have:
- Associate’s degree or higher OR one or more years of work experience in sales
Even better if you have:
- Experience taking customer calls to achieve sales
- A history of meeting or exceeding sales expectations
- Customer service or call center experience
- Exceptional communication skills
Working at Amplex
As a member of the Amplex team you’ll be part of a team which delivers broadband service to thousands of people across Northwest Ohio. Using fixed position wireless and fiber optic technologies, we provide the critical connectivity needed to function in today’s world. Amplex’s expanding offerings include managed network solutions, Internet of Things, and unified communication products. Amplex offers a full range of benefits to all our team members including generous paid time off. Your salary will be a combination of a base hourly wage and commissions based on your sales performance. You’ll receive bonuses for meeting and exceeding sales goals along with a company wide profit-sharing program that will boost your earning potential even further.
Equal Employment Opportunity
We are proud to be an equal opportunity employer and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.
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Tower Technician/ Tower
Climber
Department: Infrastructure support
Reports To: Tower Foreman (James Sheehan)
GENERAL PURPOSE OF JOB
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Climb and mount equipment to towers, water towers, grain elevators as needed
· Assist tower foreman with all aspects of tower upgrades, installs, and maintenance
· Serve as part of the on-call rotation for tower emergency or maintenance during off hours.
· Ability to problem solve issues or alerts with tower equipment
· Properly maintain company vehicles, tools, and equipment.
· Follow all company safety procedures and wear personal protective equipment as required
EDUCTATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
WORK ENVIRONMENT
The work environment is outdoors in
extreme high and low temperatures and all forms of precipitation.
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Customer Service Technician (CST)
Provide support for Amplex customers and installers over the phone and in person.
Reports To: Call Center Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Take technical support calls from customers and provide customers with satisfactory resolutions
· Take technical calls from installers and provide installers with information and facts to support their work in the field
· Working knowledge of Billmax, OTRS, Calendar, NAGIOs
· Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex
· The ability to work flexible hours and required to work as part of an On-call rotation
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Preferred Associates Degree in Information Systems Technology or similar.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports/tickets and correspondence. Ability to speak clearly and effectively on the phone and in person with customers and installation techs.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts/percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The job requires sitting at a desk for over 75% of an eight hour day. The job requires close vision in order to view a monitor and the ability to type. Normal in office lifting, pushing and pulling.
WORK ENVIRONMENT
The work environment is indoors within a
personal office cubical.
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Job Title: Field Service Technician
Department: Installation
Reports To: Ray Royal
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Install and service internet, VOIP, and any services provided by Amplex Electric
· Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
· Assist customers in configuring computer and/or router for internet service.
· Properly maintain company vehicles, tools, and equipment.
· Collect and submit accurate documents and money collected.
· Present a positive professional image to customers at all times.
· Provide technical knowledge, expertise, and training to other installers as required.
· Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
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Interested? Please email us your cover letter and resume!
Email to:
[email protected]