Amplex Careers
Amplex is growing local Internet service provider looking for motivated career orientated individuals.
Current Job Postings: Updated May 4th, 2021
Note: There are several job postings. Please scroll through this page to view.
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Customer Service Representative (CSR) - Part Time ( Schedule = M,W,F 12-8p and Sat 9a-1p)
Provide support for Amplex customers and installers over the phone and in person.
Reports To: Call Center Manager
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Take technical support calls from customers and provide customers with satisfactory resolutions
· Take technical calls from installers and provide installers with information and facts to support their work in the field
· Working knowledge of Billmax, OTRS, Calendar, NAGIOs, Odoo
· Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex
· The ability to work flexible hours including evenings and weekends.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience Preferred Associates Degree in Information Systems Technology or similar.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports/tickets and correspondence. Ability to speak clearly and effectively on the phone and in person with customers and installation techs.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts/percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The job requires sitting at a desk for over 75% of an eight hour day. The job requires close vision in order to view a monitor and the ability to type. Normal in office lifting, pushing and pulling.
WORK ENVIRONMENT
The work environment is indoors within a personal office cubical.
Interested? Email us your cover letter and resume.
Email: jobs@amplex.net
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
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Technician Assistant
Performs a variety of general labor tasks.
Reports To: Fiber Crew
Full Time Position (Hourly)
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Perform necessary labor tasks needed to expedite construction and other projects.
· Duties may include but not limited to cleaning and preparing job site, loading and delivering materials, using a variety of hand and power tools safely, and perform traffic control duties such as setting up signs, cones and flagging vehicles as necessary.
· Properly maintain company tools, vehicles, and equipment.
· Follow all company safety procedures and wear personal protective equipment as required.
· Ability to follow directions and complete assigned tasks effectively and efficiently.
· Capability to work independent or as a team as needed.
· Present a positive professional image while in the field.
· Other duties as assigned.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation. Ability to lift and carry items up to 50lbs. Ability to crawl, stoop, kneel, and drive a truck.
ADDITIONAL COMPENTENCIES
Physical strength, hand eye coordination, and endurance. Ability to understand and communicate information is essential. Must be able to read and complete simple math.
Interested? Email us your cover letter and resume.
Email: jobs@amplex.net
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
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Field Service Technician
Department: Installation
Reports To: FST Supervisor
GENERAL PURPOSE OF JOB
Provide installation and service of all services provided by Amplex Electric
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Install and service internet, VOIP, and any services provided by Amplex Electric
· Mount equipment to customers home. Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.
· Assist customers in configuring computer and/or router for internet service.
· Properly maintain company vehicles, tools, and equipment.
· Collect and submit accurate documents and money collected.
· Present a positive professional image to customers at all times.
· Provide technical knowledge, expertise, and training to other installers as required.
· Follow all company safety procedures and wear personal protective equipment as required.
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to write routine reports and correspondence. Ability to speak effectively in person with customers.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, percentages. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.
· Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower. Ability to crawl, stoop, kneel, and drive a truck.
WORK ENVIRONMENT
The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.
Interested? Email us your cover letter and resume.
Email: jobs@amplex.net
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
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Tower Technician/ Tower Climber
Reports to: Tower Foreman
Classification: Full-Time, Hourly, Non-exempt
JOB DESCRIPTION
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This position will be responsible for the installation and service of all tower equipment, related to the infrastructure of Amplex Internet. Must be well organized, reliable, and be able to multi-task effectively. Must have a practical mind to solve problems quickly. Must not be afraid of heights.
ESSENTIAL DUTIES
1. Install, Maintain, and Upgrade Access Points(Aps), Back Hauls(BHs), Cabling, Cabinets, mounting hardware at heights.
2. Climb and mount equipment to towers, water towers, grain elevators as needed.
3. Assist tower foreman with all aspects of tower upgrades, installs, and maintenance.
4. Serve as part of the on-call rotation for tower emergency or maintenance during off hours.
5. Ability to problem solve issues or alerts with tower equipment.
6. Properly maintain company vehicles, tools, and equipment.
7. Follow all company safety procedures and wear personal protective equipment as required.
8. Assist with special projects or assignment as needed
9. Other duties as necessary.
JOB REQUIREMENTS
1. High school diploma or equivalent.
2. 1-3 months related experience and/ or training.
3. High degree of attention to details and accuracy.
4. Must be able to work independently but also be a team player.
5. Solid judgment along with decision making skills
6. CPR/FA certified or ability to be certified.
7. Appropriate certifications as related to tower climber position or ability to be certified.
PREFERRED EXPERIENCE
1. Must be able to multi-task and meet necessary deadlines consistently.
2. Understand spreadsheets, charts, and technical manuals.
3. Reliable and dependable.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
While performing the duties of this job, the employee is expected to work outdoors year round in all kinds of weather except when there are safety concerns. (ice, lightening, etc)
Physical requirements
Must be physically fit and in overall good health. Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 400’ tower. Ability to crawl, stoop, kneel, and drive a truck.
Interested? Email us your cover letter and resume.
Email: jobs@amplex.net
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
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Fiber Construction Lineperson
Responsible for the proper placement of strand and fiber optic cable in accordance with construction and safety practices and standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Ability to lead and assist in the placement of strand and the lashing of aerial fiber.
· Ability to lead and assist in underground construction methods to install fiber network cables and fiber to the home.
· Must know aerial and underground construction standards (or the ability to research) and be able to successfully perform them either as a team or independently.
· Maintains a safe work environment for yourself and other crew members. Must be committed and adhere to company safety procedures and policies along with all federal, state, local and industry codes, rules, and procedures.
· Must be able to properly and safety operate all equipment necessary to complete both aerial and underground construction.
· Provides Excellent Customer Service for both internal and external customers/ outside contractors.
· Ability to document and communicate needs to supervisor as needed. Provide both written and verbal communication effectively.
· Must have a valid driver’s license with acceptable driving record.
· Must be able to manage time appropriately, be organized, and be prepared ahead of time for the tasks/ duties for the day. Ability to pay attention to detail and be dependable is a must.
· Must be able to work in all weather conditions and temperatures outdoors and in the local community.
· Other duties or responsibilities as assigned
EDUCATION AND/OR EXPERIENCE
High School diploma or general education degree (GED); 2-years of experience in both aerial and underground fiber construction. Ability to read and understand fiber design/ system prints and maps. Experience working safely with a boom truck, ladder, underground construction line equipment, various construction tools, hand tools and power tools, various test equipment. Must be able to safely operate vehicles and trailers.
LANGUAGE
Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual. Ability to speak clearly and effectively on the phone and in person. Must be able to read and understand maps and prints.
MATHEMATICAL SKILLS
Ability to calculate basic math including addition and subtraction.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of situations safely, efficiently, and effectively. Ability to interpret a variety of instructions including written, oral, diagram or map/ print form.
PHYSICAL DEMANDS
The job is a physical demanding position working in the outdoors in the local community. Must be able to work in all weather conditions and be able to stand, stoop, bend, kneel, and safely use a ladder. Must be able to lift/ carry up to 75lbs. Ability to lift, push, carry and pull supplies/tools/ equipment. Must be able to wear composite work boots.
WORK ENVIRONMENT
The work environment is outdoors in the local community. Must be able to work in all weather conditions and temperatures.
Interested? Email us your cover letter and resume.
Email: jobs@amplex.net
The above is intended to describe the general content of and the requirements for the performance of this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.
Must pass background check with no undisclosed issues.
Must be insurable under Company insurance policy. (Driver’s License)
Must pass pre-employment drug screening.
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Amplex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements Amplex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Amplex expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amplex’s employees to perform their job duties may result in discipline up to and including discharge.