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Amplex Careers

Amplex is growing local internet service provider looking for motivated career orientated individuals.


Current Job Postings:   Updated January 6th, 2020



Customer Service Technician (CST)

Provide support for Amplex customers and installers over the phone and in person.

 

Reports To: Call Center Manager

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·      Take technical support calls from customers and provide customers with satisfactory resolutions

·      Take technical calls from installers and provide installers with information and facts to support their work in the field

·      Working knowledge of Billmax, OTRS, Calendar, NAGIOs

·      Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex

·      The ability to work flexible hours and required to work as part of an On-call rotation

 

EDUCATION AND/OR EXPERIENCE

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience  Preferred Associates Degree in Information Systems Technology or similar.

 

LANGUAGE

Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual.  Ability to write routine reports/tickets and correspondence.  Ability to speak clearly and effectively on the phone and in person with customers and installation techs.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts/percentages.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

 

PHYSICAL DEMANDS

The job requires sitting at a desk for over 75% of an eight hour day.  The job requires close vision in order to view a monitor and the ability to type.  Normal in office lifting, pushing and pulling.

 

WORK ENVIRONMENT

The work environment is indoors within a personal office cubical.  



Interested?  Send cover letter and resume to  [email protected]


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Field Service Technician (FST)

Provide installation and service of all services provided by Amplex

Reports To: Field Service Supervisor

 


 

ESSENTIAL DUTIES AND RESPONSIBILITIES

·      Install and service internet, VOIP, and any services provided by Amplex Electric

·      Mount equipment to customers home.  Run outdoor and indoor cable though walls, crawl spaces, attics and basements properly and neatly.

·      Assist customers in configuring computer and/or router for internet service.

·      Properly maintain company vehicles, tools, and equipment.

·      Collect and submit accurate documents and money collected.

·      Present a positive professional image to customers at all times.

·      Provide technical knowledge, expertise, and training to other installers as required.

·      Follow all company safety procedures and wear personal protective equipment as required.

 

EDUCATION AND/OR EXPERIENCE

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. 

 

LANGUAGE

Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual.  Ability to write routine reports and correspondence.  Ability to speak effectively in person with customers.

 

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, percentages.  Ability to apply concepts of basic algebra and geometry.

 

REASONING ABILITY

·      Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

·      Ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

 

PHYSICAL DEMANDS

Ability to lift, carry and climb a 75 lb. 32’ ladder, and climb a 50’ tower.  Ability to crawl, stoop, kneel, and drive a truck.

 

WORK ENVIRONMENT

The work environment is outdoors in extreme high and low temperatures and all forms of precipitation.


Interested?  Send cover letter and resume to [email protected]