Many frequently asked questions can be found here, but if you have additional questions or would like to talk to our service team please call us today!
Can I Get Service?
If the tower is visible from your location there is an extremely good chance we can provide service to you. Most towers also have some ability to work in non-line-of-sight conditions, but this must be determined on an individual basis.
When you contact us we will work with you to schedule a convenient installation time and will check the signal at that time. In the event that we are unable to locate a usable signal there is no charge or future obligation.
We will occasionally have a situation where the signal is marginal at the time of installation. In this event we may decline service or (after consulting with the customer) install service with the provision that if we are unable to keep the service working acceptably we will refund the install fee and cancel service without early termination charges.
Is Service Affected by Weather?
Not normally. Unlike Satellite TV, our signal is broadcast from towers within approximately 10 miles of your location. Given the short distances the signal is not significantly affected by rain, snow or fog.
How Long Will Installation Take?
Installation normally takes somewhere between 1 to 2 hours depending on the difficulty of the installation. We do require someone to be at the installation to approve the antenna location, placement of the inside computer jack, etc.
The installation include mounting the antenna at a suitable location on the building, running wire outside the building to a surge suppressor and running Ethernet cable inside to a jack located near the computer. We will make a reasonable effort to route the cable as inconspicuously as possible.
Can We Install Ourselves?
No. Only with our professional installers can we guarantee the quality of your service and installation. Our installers are fully insured and certified.
What Goes Outside on the Structure?
The equipment varies depending on the location of your business. The radio itself is normally 12″ x 3″ x 3″ and mounts on the outside of the structure or an existing antenna tower. In some instances where we need additional signal strength, we use a reflector dish – which looks very much like a small TV satellite dish.
The antenna normally needs to be mounted at as high an elevation as practical – usually on a roof eave, an existing antenna tower or attached to a chimney. Only in very rare cases is it possible to mount the antenna near the ground – it almost always needs to be above 8′. Our installers are highly skilled and do a very professional job of mounting the antenna and running cable as inconspicuously as possible.
What Will My Computer Need for Strong Connection?
We deliver the service to you over an Ethernet connection. Your computer(s) will require a standard Ethernet network card. Most computers built within the last several years already have an Ethernet port as standard equipment. The connector looks like a phone jack only wider with 8 wires. If you need an Ethernet card installed the cost is $20 per computer.
Do You Charge Extra for Static IP Addresses?
Amplex does not charge extra for a static IP address and can allocate a small number of justifiable IP addresses to you if needed.
Does Your Service Require a Phone Line?
The service does not require a phone line. We recommend that you do not leave a phone line connected to your computer if you are not using your modem as many computers are damaged by lightning hitting near phone lines.
Is There a Contract?
All service plans have a 12- or 24-month agreement. There is a $200 early termination charge for a 12-month agreement and or $250 early termination fee for 24-month agreements. Amplex will waive the early termination charge if local conditions change making the service unreliable and we are unable to resolve the issue. Service moves within our service area will be charged the current installation charge of $50.
Who Owns the Equipment?
The radio and antenna remain the property of Amplex and are to be returned in workable condition to Amplex at the termination of service.