Amplex Careers

Amplex is growing local internet service provider looking for motivated career orientated individuals.

*This page may contain multiple listings,  scroll down to view additional job postings.

 

Customer Service Technician          5/25/17

Provide support for Amplex customers and installers over the phone and in person.

 Reports To: Alan Boring/ Rob Thatcher

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Take technical support calls from customers and provide customers with satisfactory resolutions
  • Take technical calls from installers and provide installers with information and facts to support their work in the field
  • Working knowledge of Billmax, OTRS, Calendar, NAGIOs
  • Monitor all in house systems you have been given access to in order to resolve any problems and/or potential problems of the services provided by Amplex

EDUCATION AND/OR EXPERIENCE

High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

LANGUAGE

Ability to read and interpret documents such as safety rules, operation and maintenance instruction, and procedure manual.  Ability to write routine reports/tickets and correspondence.  Ability to speak clearly and effectively on the phone and in person with customers and installation techs.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts/percentages.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions finished in written, oral, diagram or schedule form.

PHYSICAL DEMANDS

The job requires sitting at a desk for over 75% of an eight hour day.  The job requires close vision in order to view a monitor and the ability to type.  Normal in office lifting, pushing and pulling.

WORK ENVIRONMENT

The work environment is indoors within a personal office cubical.

If interested, please email your resume with cover letter to jobs@amplex.net

 

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Install Technician                  5/31/17

Amplex Internet is a growing wireless Internet service provider throughout Northwest Ohio.  We are currently seeking an individual for residential and commercial installations.

Functions of the job, but are not limited to the following:

  • Climbing ladders and TV aerial antennas to determine adequate signal strength.
  • Works with customer to determine a mounting point for the outdoor equipment.
  • Mounts and aligns outdoor radio equipment at the customer location.
  • Runs cable from the outdoor equipment to interior entry point.
  • Runs cable from grounding location to customer designated interior location.
  • Pulls and/or fishes wiring in walls, basements, attics, and crawl spaces as required.
  • Assists customer in configuring computer and/or router for Internet access.
  • Tests operation, explains, and demonstrates service to customer.
  • Servicing existing customers and repairs equipment as needed.
  • Properly maintains company vehicle, tools, and equipment.
  • Submits, accurate, legible, and timely documentation.
  • Navigate various operating systems on PC’s and Mac’s to make a network connection at customer’s residence.
  • Presents a positive, professional image to the customers at all times.
  • Provides technical knowledge, expertise, and training to other installers as required.
  • Follows all company safety procedures and wears personal protective equipment as required.

This position requires a person with the ability to provide reliable, high quality work with a minimum of supervision. Installation procedures and specifications must be followed at all times.

  • Amplex is a tobacco free work place.
  • Applicant must pass background and drug testing.
  • Must be able to lift, carry, and climb 75lb 32’ extension ladders.
  • Must be able to work outdoors in all seasons.
  • Must be able to climb TV towers and ladders to a minimum of 50′.
  • Must be willing and able to work on sloped roofs.
  • Must have a minimum of 3 years driving experience with no citations in the last 12 months and no more than one citation and/or accident in the preceding 3 years.

EDUCATION

High School, Trade, or Technical College Degree.

WORK EXPERIENCE

1 year of residential or commercial electrical wiring.

The company supplies a work vehicle, tools, and all installation supplies.

Position is full time with health care allowance, vacation, and sick time.

If interested, please email your resume with cover letter to jobs@amplex.net