In order to better serve you, the customers, and to keep our own sanity, we are starting to use a trouble ticketing system. This is helpful because, as we have grown, we have discovered we cannot keep all of this stuff in a pile of notes on our desk, nor does it all fit in our brains all that well. So, we have centralized all the case notes in a very easily accessed system. The hope is, we will forget less, and when we have a caller with an ongoing issue that may span several days, one of us does not have to play the, “I wonder what the last tech already tried” game, we can just look at the case notes! I know, nothing terribly exciting, but it is important, and we hope it makes our support service faster and more effective.