We recently added usage graphs to the customer invoices. We have added the graphs for a couple of reasons:
- We want our customers to know how much data they are actually using.
- We want you to be able to tell when your usage has changed significantly.
- It makes it easier to compare services with other technologies such as WiFi hotspots.
- New service plans may have data limits.
It’s very difficult for most customers to understand how much data they are using. The units vary and there is considerable confusion concerning speed (how fast you can transfer data) in Megabits per second and usage (how much data in a time period) in Mega Bytes.
Cell phone and Cellular data plans normally have limited data usage . Typical data plans have 5 to 10GB per month of data before additional costs are incurred.
Our typical home Internet customer uses 41GB of data a month. 15% of the users exceed 250Gb, and 1.5% are over 500Gb.
Are usage limits coming?
Not on the existing plans. We anticipate that any new service plans will have usage limits.
Why is Amplex considering usage limits?
We want to offer higher speed plans to our customers. With our newest equipment we can offer much higher speeds, but we need some type of usage limit before we can do so. Our current highest speed plan is 9Mb/1Mb. We would like to increase the speed on our existing plans, and offer higher speed plans up to 25Mbps.
With our current plans, a customer maxing out the service for an entire month generates a economic loss – the data consumed exceeds our costs. Our current plans at 3.5 or 5Mb limit the losses on any given customer, simply because the customer can’t download enough data to cause a major problem. This changes if we offer higher speed plans with no usage limits.
We have not decided on what the new plan speeds or limits are going to be.
Can I keep my existing plan?
Yes (seems like there is a Obamacare joke here somewhere….). We may discontinue the existing plans for new customers, but will continue to offer the current plans if you want to stay with them.
Starting in June, your invoice will show your monthly data being used. The chart shows how much data was used for uploading and downloading in the past 12 months.
This exciting new feature shows you the value of your Amplex service, compared to the low limits of other Internet providers. One example shown is a cell phone plan that typically includes 5 Gigabytes of monthly usage. Amplex customers are able to enjoy streaming video and online gaming without worrying about over limit charges with these low monthly allowances.
If your eyes glaze over when a techie starts talking about megabits, gigabyte caps and upload speeds you’re not alone. Internet terms can be very confusing and it’s important to know what each of these terms mean.
Megabit/Kilobit - When you hear the term Megabit (Mb), one million bits, or Kilobit (Kb), one thousand bits, it is most likely in reference to speed of the connection. The speed of most internet connections is listed in Mbps (megabits per second) and the higher the Mbps the better.
Gigabyte / Megabyte – The term Gigabyte (GB), one billion bytes, or Megabyte (MB) one million bytes, usually refers to the maximum amount of data you’re allowed to transfer before being charged more or having your browsing speed reduced. Streaming movies or downloading large files can quickly use up a data cap.
Ping Time / Latency – The latency or ping time measures, in milliseconds, the time it takes a single bit of information to get to a location on the internet and back to you. The time this takes is very important for playing online multiplayer games and online chat and phone applications. The lower the ping times the better.
Upload / Download – Upload is the information sent from your computer or device out to the Internet. Download is the information sent from the internet to your computer or device. Many internet services have different upload and download speeds because most home and small business users download significantly more then upload.
So how does Amplex Compare? I’ll use my personal internet connection which is on the Home Xtreme service for this example.
- Megabits: 9 Mbps – very fast with burst speed up to 15 Mbps.
- Gigabyte Limit: None – very good since I watch online TV episodes.
- Ping Time: 23 ms – very low which lets me play online FPS games.
- Upload/Download: 9 Mbps / 1 Mbps – very fast downloads and I can send e-mails and upload pictures quickly.
Do you own a Linksys wireless router? If you do, you may want to read the following article to help protect your home network….
The Moon Malware on Linksys Routers